Last updated: November 2025 

This Privacy Policy explains how Zappy Loans (“we”, “our”, or “us”) collects, uses, and protects personal information from clients and visitors to our website. By using our website or services, you agree to the practices described in this policy.

1. Information We Collect

We collect personal, financial, and business information necessary for loan and finance brokerage services. This may include:

• Contact Information: name, phone number, address, and email address.
• Financial Information: income, expenses, assets, liabilities, and credit history.
• Identification Details: driver’s licence, Tax File Number (TFN), or other government-issued IDs.
• Payment Information: transaction details, payment history, and related records.
• Website Usage Data: IP addresses, browser type, pages visited, and device identifiers.
• Demographic and Profile Data: preferences, feedback, or responses to surveys and campaigns.

We may collect this information directly from you, through our website or application forms, via communication with our team, or from third-party sources (such as lenders, credit agencies, and publicly available databases).

2. How We Use Your Information

Your information helps us deliver and improve our services. We may use it to:

• Assess your eligibility for loan products.
• Match you with suitable lenders and financial partners.
• Process and manage applications and payments.
• Verify your identity and prevent fraudulent activity.
• Respond to enquiries and provide ongoing client support.
• Comply with legal, regulatory, and reporting obligations.
• Improve our website, services, and communication.
• Send updates, offers, or information related to your loan options (you can opt out anytime).

3. How We Protect Your Information

We take the security of your data seriously. Zappy Loans uses secure servers, encrypted communication, and restricted system access to protect personal information from unauthorised access, misuse, or loss.

However, please note that no online platform or data transmission method can guarantee complete security. While we take all reasonable steps to safeguard your data, you acknowledge that you share information at your own risk.

4. Retention of Information

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected or as required by law. When no longer needed, your data will be securely deleted or de-identified.

5. Third-Party Websites and Services

Our website may include links to external websites or display information about third-party products and services.

These third parties maintain their own privacy policies, and we are not responsible for their content or data practices.

We recommend reviewing their privacy statements before sharing any personal information.

6. Accessing and Updating Your Information

You have the right to access, update, or correct personal information we hold about you.

If you believe any details are inaccurate, incomplete, or outdated, please contact us using the details below.

We will take reasonable steps to correct any verified inaccuracies promptly.

7. Overseas Access and Transfers

Our services are primarily hosted and operated in Australia.

Suppose you access our website or services from outside Australia. In that case, you consent to your information being transferred and processed under Australian privacy laws, which may differ from those in your home country.

8. Changes to This Policy

We may update this Privacy Policy occasionally to reflect legal, operational, or service changes.

The most current version will always be available on our website. Please check back periodically for updates.

9. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us:

Zappy Loans

📍 9 Hartow Street, Craigieburn VIC 3064

📞 03 9193 6204

✉️ contact@zappyloans.com.au

🌐 www.zappyloans.com.au

We take privacy matters seriously and will respond to your enquiry as soon as possible.

Note: This Privacy Policy is provided only for general information purposes and should not be considered legal advice. If you require legal confirmation of compliance with Australian privacy laws, we recommend consulting a qualified legal advisor.